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These terms govern engagements between WordCurrentMedia, 28004, C. Clavel, 19 P02 0004, Madrid, Madrid, Spain, and the client named on the accepted quotation or statement of work.

Scope & acceptance. Each engagement begins when the client confirms a quotation in writing or settles the first invoice. Scope, deliverable counts, revision rounds, and timelines are fixed in that quotation; material changes require a written change order.

Fees & payment. Prices are quoted in USD or EUR as stated. Unless agreed otherwise, 50% of the fee is due at kickoff and the balance before final file delivery. Invoices are payable within 14 calendar days. Late amounts accrue 1.5% monthly interest and may suspend active work after written notice.

Delivery & revisions. Turnaround clocks start when we receive complete inputs (brief, brand assets, source material). Each module includes the revision rounds stated in its description; additional rounds are billed at the then-agreed hourly rate.

Intellectual property. Upon receipt of full payment, all rights in the final delivered copy specific to the client’s project transfer to the client worldwide. WordCurrentMedia retains ownership of pre-existing frameworks, templates, and generic methodologies, and may reference the client’s name and public project outline in its portfolio unless the client opts out in writing.

Client responsibilities. The client warrants that materials supplied are accurate and non-infringing, and must review drafts within five business days of each milestone. Delayed feedback extends delivery dates day-for-day.

Confidentiality. Both parties will keep non-public commercial information confidential for three years after engagement end. WordCurrentMedia will sign a mutual NDA upon request at no charge.

Liability. To the maximum extent permitted by law, either party’s aggregate liability is limited to the fees paid in the twelve months preceding the claim. Neither party is liable for indirect or consequential damages. Nothing here limits liability for fraud, willful misconduct, or obligations that cannot be excluded under applicable law, including consumer rights under Directive 2011/83/EU where applicable.

Governing law. These terms are governed by the laws of Spain, with exclusive jurisdiction in the courts of Madrid, without prejudice to mandatory consumer protections of the client’s country of residence.

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We keep refunds straightforward because scope and price are agreed before work starts.

Cooling-off (EU consumers). If you are an EU consumer contracting at a distance, you have 14 days from kickoff confirmation to withdraw. If work has already begun at your express request, a pro-rata deduction for work performed is retained, as permitted by Article 16 of Directive 2011/83/EU.

Milestone refunds. If we miss a contracted delivery date by more than ten business days for reasons within our control, you may cancel the remaining scope and receive a refund of fees for undelivered milestones, less the value of work already completed.

Satisfaction revisions. Every module includes its stated revision rounds. If a deliverable still materially deviates from an agreed brief after those rounds, we will rewrite the non-conforming sections once at no charge.

Non-refundable items. Completed and approved milestones, rush fees already incurred, third-party costs (e.g. specialized research access), and retainers for months already started are non-refundable once the corresponding work has been delivered.

How to request. Email [email protected] from the address on file with the subject “Refund request” and your invoice reference. Approved refunds are issued to the original payment method within 10 business days.